Beijing Sobot Technology Co., Ltd.
北京智齿网通科技有限公司
Omnichannel intelligent customer service systems and AI-driven customer engagement.|Room 1201, 12th Floor, Building 1, No. 10, North 4th Ring West Road, Haidian District, Beijing
Certifications
- ISO 9001 (Quality Management)
- ISO/IEC 27001 (Information Security)
- ISO 14001 (Environmental Management)
- ISO 45001 (Occupational Health and Safety)
- CMMI Level 3
Main Products & Services
A leading global provider of intelligent customer contact center solutions, recognized as a 'Little Giant' enterprise in China and a pioneer in AI Agent-driven customer service platforms.
Core Products
- AI Agent (Autonomous reasoning and action)
- Omnichannel Contact Center (Online + Voice)
- Intelligent Chatbot & Voicebot
- Ticketing System & Help Center
- WhatsApp Business API Solutions
- BPO (Business Process Outsourcing) Services
Service Areas
- Retail & E-commerce
- Financial Services
- Education & Training
- Healthcare
- Logistics
- Gaming & Entertainment
Features a 'Three-Dimensional Integration' strategy: Service + Marketing, Public + Private Traffic, and Software + BPO. Utilizes proprietary NLP and ASR models for high-accuracy intent recognition and multi-language support (10+ workbench languages, 19+ visitor languages).
Company Information
- Location
- Beijing, China (Headquarters: Hanwei International Plaza, Fengtai District)
- Established
- 2014
- Registered Capital
- Approximately 16.47 million RMB (for the main entity Beijing Zhichi Bochuang Technology Co., Ltd.)
- Business Scope
- Technical development, consultation, and services for computer software and systems; AI-driven customer service solutions; cloud contact center operations.
- Production Capacity
- SaaS-based platform handling over 450 million conversations annually with a peak concurrency of 900,000 users.
- Financial Overview
- Completed 7 rounds of funding totaling over 1 billion RMB, including a $100 million Series D led by SoftBank Vision Fund 2 in 2022.
Focuses on 'Intelligence, Efficiency, and Connection' to bridge the gap between enterprises and customers.
Major Projects & Clients
Notable Projects
- Global customer service center deployment for OPPO and Samsung
- AI-driven contact center transformation for J&T Express
- Omnichannel support integration for Uniqlo and Shein
Key Clients
- Samsung
- OPPO
- Lenovo
- Philips
- Uniqlo
- Shein
- Transsion
- J&T Express
- Michael Kors
- Air Liquide
Industry Applications
- Cross-border E-commerce
- Intelligent Manufacturing
- Consumer Electronics
- Global Logistics
Team & R&D
Team size: Approximately 500 - 750 employees globally
R&D capabilities: Strong focus on AI, Big Data, and Cloud Computing; features a dual-engine architecture combining AIGC and traditional NLP.
Technical expertise: Natural Language Processing (NLP)Automatic Speech Recognition (ASR)Large Language Model (LLM) IntegrationOmnichannel Communication Architecture
Management
- Xu Yi (徐懿) - Founder & CEO
- Wu Linan (吴立楠) - Co-founder & CTO
- Peng Wei (彭伟) - Co-founder & COO
Overseas Layout
Production Bases
- Information not found: As a software-as-a-service (SaaS) provider, the company does not operate physical production factories.
Sales Offices
- Singapore: International headquarters serving the Southeast Asian market.
- USA, San Francisco: North American regional office focusing on the US and European markets.
Investment Companies
- Hong Kong Sobot Technologies Co., Ltd. (香港智齿博创科技有限公司) — Hong Kong: Key investment and holding entity for international operations.
- Sobot Technologies Pte. Ltd. — Singapore: Wholly-owned subsidiary for global business expansion.
Global strategy: Adopts an 'Integration + Intelligence + Internationalization' strategy, focusing on Southeast Asia, North America, and Europe.
Overseas revenue: Approximately 10% in 2022, with a strategic target to reach 30% by 2025.